FAQ's


Below you will find our FAQs

If you still have more questions, please reach out to us at support@hiefashion.com. Thank you!

 Do you ship internationally? Yes, we do! However, any customs fees or fees associated with international mail must be paid by the customer.

Do you take custom orders?
I am not taking custom orders at this time.

What forms of payment do you accept?
See the bottom of our homepage for a detailed list.

How do your sizes run?
Each of our shirt styles run a little differently. We currently print our t-shirts on Bella+Canvas, Next Level, Anvil, and American Apparel.
We have ladies’ fit shirts and Unisex sizing. Be sure to check our measurement page for sizing/measuring details. We also have size charts in each product listing

Is there any varying in the colors we see on the computer and what we receive in the mail?

Some of our items are glitter which may not show up well on the pictures because of the lights. But each item list in the design whether it has glitter or not.

Color Accuracy Disclaimer: 
It should look very similar to what you see. We do our best to give an accurate representation of the colors. It’s important to note that they may look a little different on a real product than what you see on your computer monitor. Because of this, we can’t guarantee color accuracy 100% on your screen. However, the product should like very similar or closely resemble.

Do you have plus sized shirts?
Our shirts currently go up to a 2xl, but we are looking to extend the line to 3xl and beyond. If you need a larger size, please send us an email, and we will keep you posted when we get these sizes. Thanks, and blessings!

What is your return/exchange/cancellation policy?
All sales are final. For more info, please see our return policy; it’s one of our listed menu items.

Do you have a phone number?
 We don't have a customer service number. All customer inquiries must be directed to support@hiefashion.com. All customer inquiries will be answered via email only or our instant chat. We will get back to you within 48 hours! We do have a business number, the business phone number is 321-754-4047, but this is only used by our vendors and for billing purposes. If you require a response, please reach out to us via email.

Can I Get one of your designs on a different style of shirt or color?
Yes! Just send an email to support@hiefashion.com, and we will give you instructions on what to do.

What are the care instructions?
Please wash inside out on your machine’s gentle/ delicate cycle. Please hang dry and do not iron decorations.

When will my order arrive?
Please see our shipping and processing policy tab. It’s one of our listed menu items.